Support

South Coast Science cloud-based device monitoring system

South Coast Science operates a cloud-based device monitoring system. This is used in collaboration with our customers to enable the most rapid response to any problems that Praxis units in the field may encounter.

The monitoring system runs 24 x 7. Every 15 minutes, for every Praxis unit in the field, it checks the following:



1. Is the device online? 

It is in the nature of 4G communications that connections will drop for short periods. Connections that are lost for more than 30 minutes are reported.



2. Is the device reporting on all of its data topics?

If a sensor fails, a device will typically stop communicating on a specific data topic. The monitor checks that all expected topics are active.



3. Does the device have DC input power?

The most common problem encountered by a device is the loss of input power. A praxis can continue operating on its internal battery for several hours, but an unexpected power loss should be investigated as soon as practical.



4. Has the device rebooted recently?

A Praxis can run for months or even years without a reboot. However, the device will automatically reboot itself to clear some types of modem problem. Frequent reboots should be investigated.

The device monitoring system sends email alerts for all devices to South Coast Science. We encourage customers to nominate email recipients for their own devices. Replies to these emails are forwarded to support@southcoastscience.com – the address to which all technical support communications should be sent. 

Device monitoring is offered free-of-charge to all customers that use the South Coast Science data infrastructure.